Q:How to select the appropriate type?
A:
We are professional teams for sales and technical support. Please contact us for the guidance of products selection. We will provide you the appropriate solution meeting your production and cost-saving requests.
Q:What’s the warranty terms?
A:2 years warranty excluding optical components and consumables such as nozzle, ceramic body and sensor.
Q: How about the shipping method?
A: Normally we recommend ship by express basing on the average weight of 5-15kg depending on different type of cutting heads. Other shipping method is also available upon specific requests.
Q: Can you provide technical support for the installation and usage?
A: Yes. We provide the on-line technical support and assistance for both your installation work and usage after installation by WhatsApp/ Wechat.
Q: What payment methods do you accept?
A: We accept T/T, PayPal and Online Transfer on Alibaba.For customers from Russia and Belarus, our company accepts payments through VTB Bank.
Q: Issues about Customs Clearance
A:For orders with an amount exceeding 5,000 RMB, we must declare the formal customs clearance based on the actual value of the goods. For orders below 5,000 RMB, we can handle export without formal customs clearance procedures.
Q: Can I ship the goods to our Chinese forwarder agent?
A:Yes. We can ship the goods to your forwarder agent's address in China. However, it is required that your forwarder provides us with the international tracking information for the order placed on Alibaba to fulfill the duties regulated by Alibaba.
