Q:How to select the appropriate cutting head type?
A: We are professional teams for sales and technical support. Please contact us for the guidance of products selection. We will provide you the appropriate solution meeting your production and cost-saving requests.
Q:What are the the key parameters for the laser cutting head?
A: We need to know the brand, the focusing mode:manual or automatic, the type of the driver compatible with the controller, height controller type, fiber interface type, focal and collimating length, flat cutting or 3-D cutting.
Q:What payment methods do you accept?
A:We accept T/T, PayPal and Online Transfer on Alibaba. For customers from Russia and Belarus, our company accepts payments through VTB Bank
Q:Issues about Customs Clearance.
A:For orders with an amount exceeding 5,000 RMB, we must declare the formal customs clearance based on the actual value of the goods. For orders below 5,000 RMB, we can handle export without formal customs clearance procedures.
Q:Can I ship the goods to our Chinese forwarder agent?
A:Yes. We can ship the goods to your forwarder agent's address in China. However, it is required that your forwarder provides us with the international tracking information for the order placed on Alibaba to fulfill the duties regulated by Alibaba.
Q:Which shipping method should I choose for my order?
A:It depends on your goods volume and weight and your requests for the delivery time, we will provide you the most cost-effective way of shipping meeting your demands.
