Do your products come with a warranty?
Please note that the consumables are not covered under our standard warranty, as they are subject to normal degradation under usage.
May I have a discount?
The specific discount rate will be determined based on the order quantity. Please contact us for a detailed quotation for bulk order.
What's the delivery time?
Most of our products are currently in stock except some specific model or customized products, there is a lead time. We will check and confirm before your order.
What payment methods do you accept?
We accept T/T, PayPal and Online Transfer on Alibaba. For customers from Russia and Belarus, our company accepts payments through VTB Bank
Issues about Customs Clearance.
For orders with an amount exceeding 5,000 RMB, we must declare the formal customs clearance based on the actual value of the goods. For orders below 5,000 RMB, we can handle export without formal customs clearance procedures.
Can I ship the goods to our Chinese forwarder agent?
Yes. We can ship the goods to your forwarder agent's address in China. However, it is required that your forwarder provides us with the international tracking information for the order placed on Alibaba to fulfill the duties regulated by Alibaba.
Which shipping method should I choose for my order?
It depends on your goods volume and weight and your requests for the delivery time, we will provide you the most cost-effective way of shipping meeting your demands.
